Account

Delete your EpistIQ account

You can delete your EpistIQ account at any time. Here is how to do it, and what happens to your data.

This action is permanent

Deleting your account permanently removes your profile, gameplay history, and badges from our database. It cannot be undone.

Option 1: delete from the app

The fastest way to delete your account is inside the EpistIQ app itself:

Open the EpistIQ app on your device.
Go to your Profile.
Open Account settings.
Tap "Delete Account".
Confirm the deletion when prompted.

Option 2: request deletion by email

If you can no longer access the app, or you prefer to request deletion in writing, send us an email and we will process your request.

Email contact@itkeys.net

Please write from the email address linked to your EpistIQ account so we can identify it. If you signed in with Google or Apple, use that same address.

Cancel your subscription first

Deleting your account does not cancel an active EpistIQ Smart subscription. Subscriptions are billed by Apple or Google, not by us, so you must cancel yours separately:

iOS: Settings > your name > Subscriptions > EpistIQ > Cancel Subscription.
Android: Google Play > Profile > Payments & subscriptions > Subscriptions > EpistIQ > Cancel.

If you delete your account while a subscription is still active, you will keep being charged until you cancel it in the store.

What happens after deletion

Your account and sign-in credentials are permanently deleted.
Your username and profile, including any region badge, are removed.
Your gameplay history, scores, streaks, and badges are deleted.
Your entries disappear from the leaderboard.
Some records may remain briefly in encrypted backups, or where the law requires us to keep them.

How long it takes

Deletion from the app is immediate. Email requests are handled within 30 days, and usually much sooner. We will confirm by reply once your account has been removed.